Shipping & Return Policies

Processing Time:

All orders are processed and shipped within 3 to 5 business days. Once a package is scanned in by our carrier, domestic orders shipped within the continental U.S. may take 2 to 5 business days to arrive.  AK, HI, and outlying territories could take longer.  The majority of our products will ship by USPS.  If a different shipping method is preferred please contact us regarding price.

Shipping:

All orders are shipped through the USPS unless otherwise noted.

Returns/ Exchanges:

All Sales Are Final. We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered as part of the unique hand poured process and are to be expected.

 Sidewalk Candle Co is NOT responsible for packages lost during shipping.  If an Item is lost please file a claim with the USPS.

 

We will not process or ship orders on the following dates:

  • Memorial Day – Monday, May 25
  • Independence Day [Observed] – Friday, July 3
  • Labor Day – Monday, September 7
  • Thanksgiving – Thursday, November 26 – Friday, November 27
  • Christmas – Thursday, December 24 – Friday, December 25
  • New Year’s Day – Thursday, December 31st – Friday, January 1